Is 2017 the Year for Easier Telephony Migration Projects?
The UC market is going through a major transition. The growing need for cost savings, operational efficiency and mobility are driving the move away from hardware-focused, on-premise systems to software-based and cloud-based solutions1.
Microsoft’s Skype for Business is the biggest UC solution2 riding the wave of this evolution; According to T3i Research, 79% of U.S. enterprises are currently deploying or planning to deploy Skype for Business including voice.
Skype for Business is part of the successful Office 365 offerings, helping clients reduce the cost of traditional phone calls and eliminate the expense of conferencing services, all while creating a consistent cloud experience.
While telephony migration from legacy PBX to Skype for Business Enterprise Voice means more sales opportunities for System Integrators, it will also mean a bigger headache because telephony is a critical system in every business and thus clients expect a seamless migration, with no downtime, disruptions, or loss of functionalities.
As a result, from a System Integrators’ perspective, the list of challenges is long:
- Project Scoping – how can you accurately assess project workloads and timelines?
- Users Configuration – how do you collect the full feature set used by every user? e.g. speed dials, call forwarding, boss/secretary, shared lines, multi lines etc.
- System Configuration – how do you collect the full feature set used at the system level? e.g. hunt groups, pickup group, shared lines, IVRs, analog lines etc.
- Features Parity – how do you handle features that are in use but not supported by Skype for Business?
- Phased migrations – how do end users continue to communicate during the migration?
- User adoption – how do you ease adoption efforts?
- Post Migration Support – how do you avoid a flood of supports calls / tickets?
System Integrators use various methods to deliver these complex projects; from manual data collection of users and system configuration to various PowerShell scripts to configure Skype for Business. Consequently, these processes are lengthy and carry risk of data inaccuracy and mistakes, which leads to poor client experience and impacts project profitability.
So how can you make migration from legacy PBX to Skype for Business easier?
There’s never been a simple or automated way to complete the migration of existing PBX users to Skype for Business….until now!
Univonix Migrate is an automated web-based SaaS platform to help System Integrators minimize time, cost, risk and complexity associated with telephony migration projects.
Sounds too good to be true? Watch the video to see how it works.
System Integrators who use Univonix Migrate have:
- Saved approx. 50% of migration cost per user
- Slashed migration timelines, as a result of 10X faster deployment
- Eased adoption efforts due to telephony migration of all users features (opposite to greenfield deployment)
- Reduced post-sale support through data accuracy
- Increased project ROI & profitability
- Increased client satisfaction
In 2017, perhaps it’s time to rethink telephony migration. Find out more about Univonix Migrate.
1 Market Realist, March 2016, Changing dynamics & growth in UC market are luring tech players
2 Gartner, July 2016: Magic Quadrant for Unified Communications
3 T3i Research, June 2015, Impact of Microsoft Skype for Business