Automation for the full lifecycle of cloud communications
Discover, migrate, and track PBX and Contact Center configurations.
Advanced Process Automation for…
Automated PBX Discovery and Migration
- Enabling visibility and analysis of your legacy PBX system for
- Auditing & Documentation purposes
- A detailed migration readiness review
- Includes a comprehensive feature parity gap analysis from source PBX to target PBX
- Detailed 'end-point’ inventory breakdown
- A comprehensive set of planning & provisioning tools for automated migration from legacy PBX to Cloud Voice
Automated Contact Center Discovery and Migration
- Enabling visibility and analysis of your legacy Contact Center (CC) system for
- Auditing & Documentation purposes
- A detailed migration readiness review
- Includes access to audio prompts, agents, teams, skills, etc.
- Visualization of all Call Flow scripts into Call Flow diagrams
- A comprehensive set of planning & provisioning tools for automated migration from legacy CC to Cloud CC
Webex Contact Center Configuration Tracking New
Your migration is done. Now keep it safe.
- Automatic snapshots of your Webex Contact Center configuration with full version history
- Side-by-side comparison showing exactly what changed, and who changed it
- Instantly see what to change back — and who to ask — when something breaks
We've got you covered!
Univonix solutions support leading telecom vendors and UC systems such as Avaya®, Cisco®, Microsoft Teams®, Zoom® and others
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