Univonix Migration Delivery Solutions

The foundation of a successful voice migration project is planning and data integrity, your ability to manage, correlate, cleanse and validate your legacy data will directly impact the effectiveness of your migration and the extent of ‘day two’ issues. Univonix delivers voice migration methodologies and solutions built on years of experience and a deep understanding of the needs of delivery teams!

Enabling accelerated planning for PBX data migration from legacy PBX To Cloud Voice

Univonix Planner is a powerful tool to cleanse, correlate and plan the correct data model configurations needed for a seamless migration to target cloud PBX. Univonix Planner will surface issues, conflicts and dependencies down to the extension level, whilst tracking the progress of issue resolution and migration data readiness. All information shown in the Planner is a quantitative amalgam of data mapped from both the source PBX and the target environment.

Overview

An effective migration plan is crucial for project success, Planner project data is analyzed, processed and ready for project planning within one business day. The Planner includes the following capabilities:
  • Delivers a ‘single pain of glass’ for large complex multiple PBX enterprise projects
  • Detailed migration path mapping with feature configuration down to the extension level, allowing you to address all issues and conflicts before migration takes place
  • Conversion of legacy Hunt Groups & call flows/IVR to Call Queues & Auto Attendants covering the planning of both user migration and system level features
  • Migration project tracking tools for effective enterprise grade project management
  • Enables a phased migration approach to support coexist of legacy and cloud PBX
  • A Step-by-Step automated migration methodology
Migration Service Coverage
  • Devices: Stations & Attendant Consoles
  • Groups: Hunt Groups, Pickup Groups, Coverage Answer, Intercom Groups, Trunk Groups, Page Groups, Call Parks
  • Phone Types: IP Phones, CAP’s, Analog Phones, Fax, Telepresence…
  • DID: Number normalization rules for bulk updates of numbers or extensions into E.164 format
  • User/Device Profiles: the policies and licenses each user or device needs to enable specific functionality in the new system

Value Delivered

  • Visibility, a comprehensive planning and PBX migration project management tool that delivers low level access to view and edit PBX configuration data, greatly increasing data integrity, reducing data errors, improving project accuracy, shortening timelines and significantly reducing day two issues
  • Insight, the planner will focus the delivery teams efforts onto critical areas where expertise is needed and automate the rest, highlighting issues such as, identifying missing data, data conflicts and feature parity issues
  • Time Saved, replace the classic ‘manual’ planning process with an automated data driven planning tool that significantly reduces migration schedules and time to consumption

An automated provisioning tool that delivers precise migration plan implementation, with No Human Errors

The Migrate module runs a full set of data validation tests to validate the Migration Plan and the Target data set, once all validation issues have been cleared, Migrate will provision the plan to the target cloud voice system. The validation step significantly reduces errors, saves considerable time, effort and resources, leading to a near frictionless end user adoption experience when provisioning the new system.

The Migrate module runs a full set of data validation tests to validate the Migration Plan and the Target data set, once all validation issues have been cleared, Migrate will provision the plan to the target cloud voice system. The validation step significantly reduces errors, saves considerable time, effort and resources, leading to a near frictionless end user adoption experience when provisioning the new system.

  • Delivers a ‘single pain of glass’ for large complex multiple PBX enterprise projects
  • Data Integrity Validation Gates allowing you to address all issues and data conflicts before migration takes place, such as, are the required licenses available on the target system, were the correct phone numbers ported etc.
  • Migration project tracking tools for effective enterprise grade project management
  • Designed to support a phased migration methodology to accommodate large, complex enterprise grade PBX migration projects
  • A Step-by-Step automated migration methodology

Migration Service Coverage

  • Devices: Stations & Attendant Consoles
  • Groups: Hunt Groups, Pickup Groups, Coverage Answer, Intercom Groups, Trunk Groups, Page Groups, Call Parks
  • Phone Types: IP Phones, CAP’s, Analog Phones, Fax, Telepresence…
  • DID: Number normalization rules for bulk updates of numbers or extensions into E.164 format
  • User/Device Profiles: the policies and licenses each user or device needs to enable specific functionality in the new system

Value Delivered

  • Delivery, a comprehensive provisioning and PBX migration project management tool that effectively highlights migration data issues for resolution, greatly increasing data integrity, reducing data errors, improving project accuracy, shortening timelines and significantly reducing day two issues
  • Insight, Migrate will focus the delivery teams efforts onto data issues where expertise is needed and automate the rest, highlighting issues such as, identifying missing data, data conflicts and feature parity issues
  • Time Saved, replace the classic ‘manual’ provisioning process with an automated data driven migration tool that significantly reduces migration schedules and time to consumption

Automating and Accelerating Migration From Legacy Contact Center To Cloud Contact Center

Univonix Contact Center migration services is a set of tools designed to streamline the Contact Center migration process by automating elements of the data provisioning process. These processes include:

For Avaya CM
  • Automated rendering of Vector/Call Flows into graphic diagrams that can be migrated into NICE inContact Studio
  • Tools for the creation, editing and provisioning of Auto-Attendants into Microsoft Teams
  • Automated extraction from legacy Avaya CM of VDN’s / Vector Variables / Agents / Skills / Announcements / Holidays / Meetme Conf. / Routing Tables, and the ability to download this data into Excel for editing before migrating into target environment
For Cisco UCCX
  • Automated rendering of Vector/Call Flows into graphic diagrams that can be migrated into NICE inContact Studio
  • Tools for the creation, editing and provisioning of Auto-Attendants into Microsoft Teams
  • Automated extraction from legacy UCCX of Teams / Skills / Applications / Triggers / CSQ’s / Resources / Prompts, and the ability to download this data into Excel for editing before migrating into target environment

Value Delivered

  • Time Saved, replace the classic ‘manual’ contact center data provisioning with an automated process that significantly reduces delivery time and risk with no human errors
  • Data Integrity, migrate takes legacy contact center data and helps correlate, cleanse and build the correct data model configuration needed for the target contact center system
  • Accessibility, explore complex Contact Center configurations using a modern ‘intuitive’ user interface that’s searchable and highly effective for exploring the complex configuration of the modern CC, with all data being downloadable to excel
  • Legacy Investments, preserve legacy investments made in the creation and maintenance of call flows, vectors and announcements which can be migrated to the new system